Quality and process excellence


In today’s dynamic and diverse business environment it is no longer enough to implement a quality assurance management system. Organisations need to engage a total approach to quality through the implementation of excellence models.  Using these models, organisations are sensitive to changes in the operational environment and adapt quickly by continually reassessing and improving their processes, product and service quality and client satisfaction levels. We can help organisations through: 

  • Quality improvement with the use of Total Quality Management Tools and Techniques,

  • System development and implementation of quality management systems (ISO 9001, EFQM),

  • Process excellence through:

    • Process definition and process mapping,

    • Process design and improvement,

    • Process digitisation and implementation support,

    • Key performance indicators (KPI) development and benchmarking.

  • Implementation of Lean Six Sigma techniques,

  • Annual quality management system audit and monitoring,

  • Assessment against excellence models (Common Assessment Framework - CAF), reporting and corrective actions,

  • Provision of training and coaching in the areas of quality management and process improvement.


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